Frequently Asked Questions

Do you ship to my country?

Currently we are only shipping to the United States but will soon be accepting international orders.

What if my dog licks or eats products?

Our products are non toxic and pet safe and are designed to work even if licked off. If your worried about them licking try applying before bed or with a chew toy as a distraction.   

What if my product shows up melted or too hard?

If your order arrives melted, just pop it in the fridge for a few minutes. Good as new! Your carrier may have your package in the back of this truck for an extended period of time. Melting is to be expected if you live in a hot area.

There are times when we ship to areas with freezing temperatures. If its freezing outside, it’s may cold in your house and your balm may be hard to the touch. You can put your product in a warm place, and it will be back to normal in a few minutes. Or take a tiny amount of the product and rub between your fingers, allowing your body heat to warm up and melt the balm.

Don’t worry, this is perfectly normal and will not affect the efficacy of our amazing products!

Where are our ingredients sourced from?

Our carefully selected ingredients are sourced from the United States, Canada, Mexico, Hawaii, Spain and Ghana Africa (none from china). All our ingredients are scrutinized and tested for the highest quality.

Where are products manufactured?

We handcraft all our own products using the finest of ingredients in San Diego, California USA!

Do these products work on myself as well?

Our products are made with the highest quality human grade ingredients. We get reports almost daily of humans finding a unique and beneficial way to use our products on themselves. The most basic being chapped lips, eczema and psoriasis…but there have been so many others including sun rash and a plethora of other skin conditions. Our web designer uses the CBD infused oil roller on wrists and says it works wonders! 

Are these products safe for puppies and senior dogs?

Absolutely! All our products are completely natural and safe for animals of all ages – especially puppies and senior dogs! Puppies’ skin is still developing and very sensitive, which means they need the extra protection. Senior dogs need help adding moisture and nutrients to their aging skin, just like people. DogpileTV is great for pets of all shapes, sizes, and ages.

Are your products fragrance free?

For our snout products we elected not to include any fragrance into these products because they are not needed in this formulation and it would be undesirable for a dog to have those ingredients go on top of his nose where his olfactory senses are off the charts!

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